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Online Reputation Management

4 Steps to Turn a Negative Review Into a Positive

Are you aware that people who post a review on Google are notified after a business owner responds? This alone should motivate law firms to respond to every review as a way to help build relationships with clients. In fact, one of the best ways to take the sting out of a negative review is to accept it as a challenge to remedy the reviewer’s dissatisfaction. You can do this by following these 4 steps: Acknowledge the problem. Even if you believe the reviewer is wrong, acknowledging the issue is important. Thank them for providing feedback and bringing the issue

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