In today’s fast-paced world, a rapid response rate isn’t a choice—it’s a necessity. Studies show that 44% of consumers find Live Chat to be the most useful feature of a website and 62% are more inclined to do business with companies that have a Live Chat feature on their website.
Live Chat also saves you time and money, increasing the number of contacts your intake team can handle since they can support multiple chats but not multiple phone calls.
Live Chat is today’s solution to the delay inherent in many business communications. It uses real-time, online communication to connect with your customers immediately, increasing both your number of leads and your conversion rate.
Live Chat leads are interested now in something you know or something you have to offer. Because of this immediate interest, you can convert these leads at a high rate using quick responses. Without Live Chat, your response time drops dramatically—not many firms are able to call people within a few short minutes of receiving an email. And the longer you wait, the less likely it is you will convert that lead.
The Rainmaker Institute’s Live Chat can be call-connected for that extra touch. Users who want to speak with a person rather than engaging in a typed conversation can enter their callback number. That number is transmitted to the person you choose to make immediate, personal contact.